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How to handle activation with end of life software

If you are using an older version of SRT software that has reached end of life and are having issues activating the software then typically the log file will display a URL to renew your Maintenance and Support. Renewing the maintenance and support will allow you to activate again.

To renew Maintenance and support:

  1. Go to this page https://portal.southrivertech.com/eol

  2. Enter your registration code and then proceed to renew your maintenance and support.

  3. After renewing the maintenance and support click on 'Activate'. If you have an issue you may need to click deactivate first, and then click on Activate.

 

Need More Help? We’ve Got You Covered.

If you didn’t find what you were looking for, our support team is here to help. Customers with active maintenance and support can join the help desk and Submit a ticket and one of our experts will follow up shortly.

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