Skip to content
  • There are no suggestions because the search field is empty.

PDF Files fail to upload or download - Adobe - access denied

If PDF files specifically are failing to upload or download, this may be because of a configuration within Adobe. To resolve, Open Adobe, go into preferences, then Security (Enhanced) and uncheck "Enable Protected Mode at startup" and restart Adobe. If the issue remains, please submit a support ticket 

Need More Help? We’ve Got You Covered.

If you didn’t find what you were looking for, our support team is here to help. Customers with active maintenance and support can join the help desk and Submit a ticket and one of our experts will follow up shortly.

Help Desk